Welcome to the website(s) (hereafter referred to as the “Site” or “Sites”) or mobile applications (the “Apps”) of Physician Assist LLC (“Physician Assist”, “our”, “us”, and “we”). Physician Assist operates this Site to furnish details about our organization and our offerings related to support for medical professionals, mobile tools, and associated products and services (collectively known as the “Services”) to the visitors and users (“you”) of the Service. Our Privacy Policy illustrates how Physician Assist manages information, including personal identifiable details (“Personal Information”), gathered from the Site’s visitors and the Services’ users. Please note that our Services are designed solely for physicians and other healthcare providers.

Scope of This Policy: This Privacy Policy encompasses the methods we employ in gathering, using, and disclosing information concerning identifiable persons or details that may be used to recognize an individual (“Personal Information”). Such information does not comprise “aggregate” data, which we extract from the details (including Personal Information) that you submit. Personal Information could pertain to our clients, potential clients, Site visitors, and end users of our Services. You have the option to refrain from supplying specific information; however, this may limit your ability to leverage many features and functions of our Services.

Our Services are tailored for healthcare providers (“Customers”). Our Customers are responsible for maintaining their own privacy guidelines to govern the collection, use, and disclosure of Personal Information and to secure the essential permissions and consents before making Personal Information accessible to us in accordance with this Privacy Policy.

You acknowledge and consent that Physician Assist and its authorized associates, subsidiaries, affiliates, or agents may amass, sustain, and process information shared by you via the Services. You affirm that you have the right to share any details you decide to furnish to Physician Assist, you agree to such information being shared with third parties as outlined in this Privacy Policy, and you certify that such information is precise, up-to-date, clear, and pertinent for the intention for which you are providing information.

Data We Gather: As you engage with us through the Services, we may gather Personal Information pertaining to you and your patients, and other information, as described further:

Medical Practice Users: Physician Assist offers its Site and Services to medical practices for various purposes detailed in our Terms of Use. To extend the Services to our medical practice clients (“Practice Users”), Physician Assist gathers specific Personal Information, such as contact and registration details, from the staff who register on behalf of the Practice User. Physician Assist amasses and employs Practice User information similarly to how we gather and use Personal Information.

Potential Clients: We collect names, email addresses, and other professional contact details of individuals who might be potential Clients or business collaborators (“Prospects”).

Personal Information You Submit Through the Services: Personal Information may be collected when you willingly provide it, such as when you reach out to us with questions, answer our surveys, register for access to the Services, or use particular Services. Where Physician Assist gathers Personal Information, we strive to provide a connection to this Privacy Policy. Once you establish an account and sign in, your identity is known to us.

While visiting or navigating the Site, or utilizing the App, we gather details about the device and browser you employ, your network connection, your IP address, and information regarding the cookies on your device. This data is recorded to assist in troubleshooting technical issues, for analytics, and for quality assurance.

Other Information:

Anonymous Data : While you’re interacting with Physician Assist through our Services, we might obtain and store certain non-personal information. This information is collected using various technologies and currently doesn’t allow us to identify you specifically. Physician Assist may keep this information or include it in databases managed by our affiliates, agents, or service providers. We may utilize this information, combined with other details, to monitor aspects such as the total number of visitors to our website, downloads of our app, page visits on our site, and our visitors’ Internet service providers’ domain names. Please understand that Personal Data isn’t involved in this process.

Utilizing Cookies: In order to provide a better user experience, we may employ “cookies,” which are small pieces of data sent to your browser by our Services. Cookies enhance our Services’ functionality and assist us in understanding user behavior more effectively. In every instance of using cookies, we will avoid collecting Personal Data without your approval. For assistance with managing cookies, consult your browser’s “help” section. Keeping cookies enabled is recommended for enjoying certain Service features.

Log Files Management: Similar to other online and mobile services, we may automatically collect specific information about our Services’ use and save it in log files. This may include mobile device identifiers, browser type, IP address, and other related data. This anonymous data helps us understand trends, oversee our Services, track user activities, and gather demographic information about our user community.

We also maintain log files that identify users who access patient data, tracking any changes they make. This helps us meet legal requirements and maintain records of such changes, improving our Services as well. Certain automatically collected data may be linked to Personal Data for troubleshooting purposes.

We might engage third-party tracking services using various techniques, including cookies, to monitor non-Personal Data about our visitors. These services provide us with usage reports and geographical data to enhance and troubleshoot our Services.

Consolidated Personal Data: To gain better insights into our users and improve our offerings, Physician Assist may conduct research on customer demographics, interests, and behavior. This aggregate information is analyzed collectively, and we may share it with our partners. It does not identify you individually.

Our Handling of Personal Data and Other Details: We use your Personal Data in accordance with this Privacy Policy. Personal Data submitted for specific purposes will be utilized for those reasons. For example, if you reach out to us via email, your information will be used to address your concerns. If you supply Personal Data to gain access to our Services, it will be used to ensure your access and track your usage.

Physician Assist and our related entities might also use your Personal Data and other non-identifiable information to enhance the Services’ content and functionality and better comprehend our users. Specifically, Personal Data may be used to:

• Confirm access to your Account and deliver our Services;
• Offer, operate, maintain, and refine our Services;
• Share technical notices, updates, and security alerts;
• Fulfill your requests for services, transactions, and provide necessary information, including invoices;
• Address your comments, queries, and provide support;
• Communicate with you about our services, surveys, promotions, and events;
• Prevent fraudulent activities and unauthorized access;
• Tailor our Services to your preferences and interests;
• Analyze trends and activities related to our Services for marketing or advertising;
• Any other purposes for which we will inform you or seek your consent.

We may also contact you to inform you about services that may be of interest. If we do, you will have the option to opt out of future communications. If you no longer wish to receive marketing communications or want to be removed from our mailing lists, please get in touch with us as instructed below.

Should Physician Assis plan on using any Personal Data in a way that is not in line with this Privacy Policy, you will be notified in advance or at the time the data is collected.

Online Tracking

Currently, Physician Assist does not respond to Do-Not-Track signals.

Our Handling of Your Personal and Health Information

Physician Assist is committed to protecting your information. We view this information as a critical part of our relationship with you. However, there may be specific circumstances where we may disclose your Personal Data to third parties:

Medical Data Management

As a healthcare support provider, we collect and analyze data related to our medical practice clients on their behalf. In this capacity, Physician Assist processes data as directed by the Customer, following our service agreement and in accordance with our Business Associate Agreement with the Customer.

Compliance with Healthcare Regulations

Some of the information received by Physician Assist may be governed by laws such as the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health Act of 2009 (HITECH). In these cases, we act as a “Business Associate,” implementing measures to safeguard the confidentiality, integrity, and availability of the Protected Health Information, in accordance with applicable regulations.

Collaboration with Service Providers and Partners

We may occasionally engage third parties to perform tasks for us, and we may share Personal Data with them to enable specific services. Such third parties are restricted from using the Personal Data beyond what is necessary to perform the tasks.

Business Developments

During corporate events such as mergers or acquisitions, Personal Data may be transferred as part of the business assets.

Sharing within Related Entities

Your Personal Data may also be shared with our affiliates for purposes consistent with this Privacy Policy.

Engaging Agents, Consultants, and Third Parties

We may work with other entities to perform specific business functions, sharing only the information necessary for them to perform their specific role.

Legal Obligations

Physician Assist may disclose your Personal Data if legally required or if necessary to protect our rights or property, ensure user safety, or protect against legal liability.

Your Options

You may visit our Site without providing Personal Data, but some services may be inaccessible. To opt-out of communications or revoke any consents, contact us at info@physicianassist.com.

Retention of Data

We will retain Personal Data as needed or as required by law, possibly beyond our relationship with you. We may retain certain data to prevent fraud or for legitimate business purposes.

Exclusions

This policy does not apply to information collected elsewhere or Unsolicited Information provided to us. Such information is considered non-confidential.

Children’s Privacy

Physician Assist does not knowingly collect information from children under 13. Parents are encouraged to monitor their children’s internet usage.

Links to Other Sites

This policy applies only to our Services. We are not responsible for the practices of Third Party Sites.

Security Measures

We take reasonable precautions to protect Personal Data but cannot guarantee complete security, especially in email communications.

Changes to Our Privacy Policy

We may periodically update this Privacy Policy. Your continued use of the Services signifies your agreement with any changes.

Access and Contact

For updates, corrections, or questions about our Privacy Policy, please contact us. If conflicts arise between this Privacy Policy and a Business Associate Agreement, the latter will prevail.